Answer
Jun 27, 2024 - 08:21 AM
Hello! Grandstream doesn't offer paid support, however, if they purchase through an authorized partner like VoIP Supply, they would be eligible for our tier 1 support and also have access to Grandstream support. All of it's ticket based. If they purchased through a 3rd party site such as Amazon or ebay, it voids the warranty and support. There's a 1 year extended warranty for these devices if they are interested.
If you are interested in learning more, please email voipexperts@voipsupply.com
If you are interested in learning more, please email voipexperts@voipsupply.com
