Answer
May 28, 2025 - 07:40 AM
Hello and thank you for your question! The term "Soft Key" when referring to VoIP phones means a programmable button that can change its function depending on what action is being performed. "Fixed" buttons are hard keys that are already designated for something specific such as "Dial" or "Hold" etc. For example, a soft key when the phone is not in use could show "Do Not Disturb" or "Contacts." When the phone is in use, the soft keys could say "Conference" or "Transfer." When you are listening to a voice mail the soft keys might say "delete" or "save."
